Staff

Bob Miller, Executive Director

Bob Miller is the Executive Director for The Center for Consumer Recovery. He provides the required entrepreneurial skills and insight to identify key growth opportunities and then works with prospective donors of delinquent or charged-off consumer debt.

Prior to joining CCR, Bob held several key executive leadership roles for IBM, Bellsouth and in Venture Capital. He was Vice President, IBM Global Technology Services, where he was responsible for managed services for North American Energy & Utilities clients. Previously, he was a Vice President for IBM Sales for Telecommunications, Energy & Utilities, and Media & Entertainment industries which produced $1.1 billion in revenues.

Bob has been heavily involved in venture capital and startup companies, business strategy and innovative technologies. He was the founder and CEO of two successful companies. His business experience also includes Executive Vice President for Customer Care and Vice President and General Manager of Sales and Service. Bob was also President & CEO of Executive Strategy Group, a strategy and management consulting firm.

Bob holds a M.S. degree in Management from MIT’s Sloan School, where he was an Alfred P. Sloan Fellow and a B.S. degree in Commerce and Engineering from Drexel University. Bob is former Chairman of the Smart Energy Society of the Technology Association of Georgia, a board member of the Technology Association of Georgia, Chaired the American Cancer Society Executive Leadership Council, and Chair of the Fulton County Schools Community Council. He has served as a Director of the Atlanta Metro YMCA, as a Director of SciTrek, and as a Director on the Sloan School Board of Governors at MIT.

 

Wayne Learned, Chief Administrative Officer (CAO)

Wayne Learned, Chief Administrative Officer

Wayne Learned is the Chief Administrative Officer of Center for Consumer Recovery. Wayne is responsible for the execution of business strategies, and to ensure the right staff skills are in place to implement the business plans. He is a Director of the Company, a member of the Executive Committee and Leader of the Strategic Planning Committee.

Wayne has a strong entrepreneurial background, having been a co-founder of two start-up financial services companies. He also has large company experience, having been a Senior Executive of the nation’s largest consumer collection agency and Executive Vice President of a major statewide retail bank in Oklahoma.

Wayne was Chief Operating Officer at CFS I. On Wayne’s watch, CFS grew at an annualized rate of over 7,000%. CFS I was named by Inc. Magazine as one of the 500 Fastest Growing Companies in America — four years in a row. Wayne was responsible for the development and implementation of the infrastructure and strategic planning process. His extensive banking experience includes key lending responsibilities for commercial lending and project developments, mortgage lending and servicing, consumer lending and servicing and was responsible for the largest retail banking network in the state.

Wayne is active in the community. He is a past Director and Officer of the Oklahoma Investment Forum, a non-profit economic development organization. He was a guest lecturer at the University of Tulsa and an instructor at Tulsa Community College where he taught banking. He is past president of the Credit Counseling Centers of Tulsa, and past board member of the American Red Cross, Metropolitan Tulsa Chamber of Commerce and the Oklahoma State Chamber of Commerce. He is active in education reform and was a Founding Director of the Union Schools Education Foundation. He is an Advisory Board Member of The Oklahoma Eagle, an African-American newspaper.

Wayne holds a BS degree from Northeastern State University and has completed the Financial Institutions Marketing School at the University of Virginia and the Bank Executive Development program at the University of Oklahoma.